Privacy Policy

Last Updated: January 2026

1. Introduction & Scope

Rexon Welds & Tools ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase industrial welding equipment, machinery, tools, and accessories from us.

This policy applies to all users of our website, including visitors, customers, and registered members. By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information to provide you with quality service, process your orders, and improve your shopping experience.

2.1 Personal Information

Information you provide directly to us includes:

• Contact Details: Name, phone number, email address
• Shipping Address: Delivery address, city, state, PIN code
• Billing Information: Billing address, GST number (if applicable for business purchases)
• Account Information: Username, password (encrypted), account preferences
• Business Details: Company name, business type, industry (for B2B customers)

2.2 Order & Transaction Information

• Product purchase history and order details
• Payment information (processed securely through third-party payment gateways)
• Invoice and billing records
• Warranty registration details
• Service and support requests

2.3 Technical & Usage Data

Information collected automatically when you visit our website:

• Device Information: IP address, browser type and version, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: Approximate geographic location based on IP address
• Cookies & Tracking: Data collected through cookies and similar technologies

2.4 Communication Records

• Customer service inquiries and correspondence
• Chat transcripts and support tickets
• Feedback, reviews, and ratings
• Email communications and newsletter subscriptions

3. How We Collect Information

3.1 Information You Provide Directly

We collect information when you:

• Create an account or register on our website
• Place an order for products
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, promotions, or feedback forms
• Submit product reviews or testimonials

3.2 Automated Collection Through Technology

We automatically collect certain information using:

• Cookies: Small text files stored on your device to remember your preferences and improve user experience
• Web Beacons: Electronic images that help us analyze website traffic and user behavior
• Analytics Tools: Services like Google Analytics to understand how visitors use our website
• Log Files: Server logs that record technical information about your visit

3.3 Information From Third-Party Sources

We may receive information from:

• Payment gateway providers (transaction status and payment verification)
• Courier and logistics partners (delivery status and tracking information)
• Fraud prevention and security service providers
• Marketing and analytics platforms

4. How We Use Personal Information

We use your personal information for the following purposes:

4.1 Order Processing & Fulfillment

• Processing and confirming your orders
• Arranging shipment and delivery of products
• Sending order confirmations, shipping notifications, and delivery updates
• Processing payments and preventing fraudulent transactions
• Generating invoices and maintaining transaction records

4.2 Customer Support & Communication

• Responding to your inquiries, questions, and complaints
• Providing technical support and troubleshooting assistance
• Sending important service announcements and policy updates
• Communicating about your account or orders

4.3 Warranty & Service Coordination

• Facilitating warranty registration and claims
• Coordinating with manufacturers and authorized service centers
• Maintaining service records and product history
• Providing after-sales support

4.4 Marketing & Promotional Communications (Optional)

• Sending newsletters about new products and special offers
• Informing you about promotions, discounts, and sales events
• Sharing industry news and product updates
• Conducting customer surveys and gathering feedback

4.5 Website Improvement & Analytics

• Analyzing user behavior to improve website functionality
• Personalizing your shopping experience
• Conducting research and data analysis
• Testing new features and services

4.6 Legal & Security Purposes

• Preventing fraud and unauthorized transactions
• Enforcing our Terms and Conditions
• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety

5. Cookies Policy

Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device that help us remember your preferences and analyze website usage.

Types of Cookies We Use:

Cookie Type	Purpose
Essential Cookies	Necessary for website functionality, including shopping cart and checkout processes
Performance Cookies	Collect anonymous data about how visitors use our website to improve performance
Functionality Cookies	Remember your preferences and settings for a personalized experience
Marketing Cookies	Track your activity to deliver relevant advertisements and measure campaign effectiveness

Managing Cookies: You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

We may also use third-party cookies from services like Google Analytics to analyze website traffic and user behavior.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

6.1 Service Providers

Courier & Logistics Partners:

• We share delivery addresses and contact details with shipping companies to fulfill your orders
• These partners are contractually obligated to use your information only for delivery purposes

Payment Gateway Providers:

• Payment information is processed securely through third-party payment gateways
• We do not store complete card or banking details on our servers
• Payment providers comply with industry security standards (PCI-DSS)

6.2 Warranty & Service Partners

• Product information and purchase details may be shared with manufacturers for warranty registration
• Customer contact details are provided to authorized service centers for warranty claims and repairs

6.3 Business Operations

• Technology service providers (hosting, email services, analytics)
• Customer support platforms and communication tools
• Marketing and advertising partners (with your consent)

6.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect against fraud or security threats
• Defend our legal rights in litigation

7. Data Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our Security Practices Include:

• Encryption: Secure Socket Layer (SSL) encryption for data transmission
• Secure Servers: Password-protected servers with restricted access
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Monitoring: Continuous monitoring for security vulnerabilities
• Data Backup: Regular backups to prevent data loss
• Payment Security: PCI-DSS compliant payment processing

8. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Order & Transaction Records: Retained for 7 years for accounting, tax, and warranty purposes
• Marketing Communications: Until you unsubscribe or request removal
• Support Records: Retained for 2-3 years for quality assurance and dispute resolution
• Website Analytics: Anonymous data retained for statistical analysis

After the retention period expires, personal information is securely deleted or anonymized.

9. User Rights

You have the following rights regarding your personal information:

9.1 Right to Access

You can request a copy of the personal information we hold about you.

9.2 Right to Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

9.3 Right to Deletion

You can request deletion of your personal information, subject to legal retention requirements.

9.4 Right to Withdraw Consent

You can withdraw consent for marketing communications or data processing activities at any time.

9.5 Right to Data Portability

You can request your personal information in a structured, commonly used format for transfer to another service provider.

To Exercise Your Rights: Contact us at privacy@rexonwelds.com with your request. We will respond within 30 days.

10. Children's Privacy

Rexon Welds & Tools is a professional industrial equipment supplier. Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent website notice.

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Contact Details for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and transparently. All privacy inquiries will be investigated and responded to within 30 days.

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By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.