Exchange, Warranty & Shipping Policy

Last Updated: January 2026

At Rexon Welds & Tools, we are committed to delivering quality industrial welding equipment, machinery, and tools. This policy outlines our procedures for order processing, shipping, exchanges, and warranty support.

1. Order Processing Time

Once your order is confirmed and payment is verified, we process orders according to the following timeline:

Important: Orders placed on Saturday evenings, Sundays, or national holidays will be processed on the next business day.

Non-Working Days:

We do not process or dispatch orders on the following days:

2. Shipping & Delivery

2.1 Delivery Timeline

After dispatch, delivery typically takes:

Delivery timelines are estimates and may vary based on:

2.2 Shipping Coverage

Domestic Shipping Only:
We currently ship only within India. International shipping is not available.

We DO NOT deliver to:

2.3 Shipping Charges

Shipping charges are calculated based on:

Applicable shipping charges will be displayed at checkout before you complete your order.

2.4 Order Tracking

Once your order is dispatched, you will receive tracking information via email/SMS. You can track your shipment using the provided tracking number on the courier partner's website.

3. Cancellation Policy

NO CANCELLATIONS ALLOWED:
Once an order has been confirmed and processed, it CANNOT be cancelled under any circumstances.

Due to the nature of industrial machinery and welding equipment, and our immediate order processing system, we are unable to accommodate cancellation requests once payment has been confirmed.

Before Placing Your Order:

If you have concerns about your order, please contact our customer support team immediately after placing the order. While we cannot guarantee cancellation, we will make our best efforts to assist if the order has not yet been dispatched.

4. Exchange Policy

Rexon Welds & Tools offers exchanges under specific conditions for industrial equipment and machinery.

7-Day Exchange Window:
Exchange requests must be initiated within 7 days of product delivery.

4.1 Exchange Eligibility

Exchanges are accepted ONLY for the following reasons:

  1. Manufacturing Defects: Product has a verified manufacturing defect that affects functionality
  2. Transit Damage: Product was damaged during shipping (proof required)
  3. Wrong Product Delivered: You received a different product than what you ordered
NO REFUNDS: We do not provide cash refunds or credit refunds. Only product exchanges are available under the conditions mentioned above.

4.2 Exchange Conditions

To qualify for an exchange, the product must meet ALL of the following conditions:

4.3 Non-Exchangeable Items

The following items are NOT eligible for exchange:

5. Reverse Pick-up Process

5.1 Initiating an Exchange Request

To request an exchange:

  1. Contact our customer support within 7 days of delivery
  2. Provide order number, product details, and reason for exchange
  3. Submit supporting evidence (photos/videos of defect or damage)
  4. Wait for approval from our quality team

5.2 Reverse Pick-up Charges

Pick-up Fee: ₹199
A reverse pick-up charge of ₹199 will be applicable for exchange requests, subject to serviceable pin code availability.

The reverse pick-up fee covers:

5.3 Pick-up Attempts & Self-Shipping

Pick-up Attempts: Our courier partner will make a maximum of TWO pick-up attempts.

Self-Shipping Requirement:
If both pick-up attempts fail or if your location is not serviceable for reverse pick-up, you must ship the product to us at your own expense. Our warehouse address will be provided upon request approval.

5.4 Exchange Processing Time

Once we receive the returned product:

You will be notified at each stage of the exchange process via email/SMS.

6. Warranty Policy

All welding machines, industrial equipment, and tools sold by Rexon Welds & Tools come with manufacturer warranties where applicable.

6.1 Manufacturer Warranty Coverage

6.2 Warranty Claims Process

For warranty-related issues:

  1. Contact Authorized Service Centers: Customers must directly contact the manufacturer's authorized service centers for warranty claims
  2. Provide Documentation: Original invoice, warranty card, and product details are required
  3. Follow Manufacturer Guidelines: Warranty claims are subject to manufacturer's terms and conditions
Our Role: Rexon Welds & Tools acts as a facilitator between customers and manufacturers. We can provide service center contact information and assist with documentation, but warranty claims are processed directly by manufacturers.

6.3 Warranty Exclusions

Warranties typically DO NOT cover:

7. Damaged or Incorrect Products

7.1 Mandatory Unboxing Video

CRITICAL REQUIREMENT:
Customers must record a complete unboxing video while opening the package in the presence of the delivery personnel.

Unboxing Video Must Show:

Without a proper unboxing video, claims for transit damage or incorrect products may not be accepted.

7.2 Reporting Timeline

Damaged or incorrect products must be reported within 6-8 days of delivery.

To report an issue:

  1. Contact customer support immediately
  2. Provide order number and delivery details
  3. Share clear photos/videos of the damage or incorrect product
  4. Submit the unboxing video as evidence

7.3 Resolution Process

For verified cases of transit damage or incorrect products:

8. Important Notes & Conditions

8.2 OTP Verification & Safety

Security Warning:
Never share your delivery OTP until you have thoroughly inspected the package. Once the OTP is shared and delivery is confirmed, claims for damaged or tampered products may not be accepted.

Before Sharing OTP:

8.3 Tampered or Damaged Packages

If you receive a package that appears tampered, damaged, or opened:

8.4 Right to Reject Claims

Rexon Welds & Tools reserves the right to reject exchange or warranty claims in the following cases:

8.5 Product Inspection Rights

All returned products are subject to thorough quality inspection by our team. We reserve the right to:

9. Customer Responsibilities

To ensure smooth exchange and warranty processes, customers must:

10. Legal Disclaimer

This Exchange, Warranty & Shipping Policy is subject to the following disclaimers:

11. Final Authority Clause

Management Discretion:
In all matters related to exchanges, shipping, warranties, and disputes, the decision of Rexon Welds & Tools management shall be final and binding. We reserve the right to make exceptions or modifications to this policy on a case-by-case basis.

12. Contact Information

For assistance with shipping, exchanges, or warranty matters, please contact us:

Rexon Welds & Tools - Customer Support

Email: sales@rexonweldsandtools.in
Phone: [+917378852955]
WhatsApp: [+917378852955]
Address: [Pesh Industrial Premises, Near Century Enka Company, Bhosari Pune - 411026.]

Support Hours:
Monday to wednesday : 9:00 AM - 6:00 PM IST
friday to Sunday: 9:00 AM - 6:00 PM IST

Our customer support team is committed to resolving your concerns efficiently and professionally. Please provide your order number and relevant details when contacting us for faster resolution.

Thank you for choosing Rexon Welds & Tools. We appreciate your business and are committed to providing quality industrial welding equipment and excellent customer service.